Frequently asked questions
How can I set up an inspection appointment?
- WhatsApp +6017-440-3686 and provide your name, location, and desired appointment day and hour. We will respond to you within an hour or less.
Does OTH Contractor charge for requests for cost estimates or inspections?
- No, most inspections are free of charge. We may impose a nominal fee for some locations or structures that are a little challenging to check. If there are any fees, we will let you know upfront.
How long have you been in business?
- OTH Contractor's founder has 30 years of professional expertise. Additionally, we provide each of our specialists thorough training to guarantee that they are capable of handling any roofing and plumbing tasks that are given to them.
How do I reach OTH Contractor?
- We welcome your inquiries and comments. Email us at othsvs7@gmail.com or text us at 017-4403686. We'd be delighted to discuss your needs with you! We will respond to emails within 48 hours.
Can I get a quote virtually online?
- Once you have purchased either the design, code, or both Yes, for plumbing-related matters, you can. We will try our best to provide a quote/estimate from pictures and videos.
How do I pay the OTH Contractor?
- Cash, online transfers, and e-wallet payments are currently accepted by OTH Contractor.
When is the ideal time to fix my plumbing or roof?
- There is no best time to repair. If the need arises, it must be taken care of as soon as possible to prevent things from getting worse. Of course, for roof repairs, the "dry season" would be the ideal time to visit in terms of weather.
How many years do you offer a warranty for?
- Unless otherwise noted, OTH Contractor typically offers a 1-year warranty for roof repairs and a 1- to 12-month warranty for plumbing repairs.
Frequently asked questions
What region do you offer plumbing and roofing services?
- OTH Contractor is based in Kuala Lumpur and Selangor. Our service coverage can be seen here.
Does OTH Contractor outsource work to other parties?
- No, all work is done by our in-house Malaysian employees. To ensure the quality, outsourcing was never an option for us.
How do you handle cleanup after a project is completed?
- We take pride in keeping your property tidy. Our team takes care of all clutter removal and cleanup, ensuring your space is left in great condition after your project.
How long will my roofing or plumbing project take?
- The duration of a project depends on its complexity and size. During the consultation, we’ll provide an estimated timeline based on your specific needs.
How soon can you arrive at my location?
- As long as the requested time is available, our Klang Valley team of plumbers can arrive at your location in time. Please first talk the issue with our team; that might be helpful. We'll be able to show up prepared and fitted as a result.
What services does OTH offer?
- OTH specializes in plumbing and roofing services, including waterproofing services for both residential and commercial properties.
What safety measures do you take during a project?
- Safety is our top priority. We follow strict safety protocols, use protective equipment, and ensure our work complies with all local building codes and regulations.
What should I do if I have a plumbing or roofing emergency?
- In case of an emergency, contact us immediately through our 24/7 emergency service line. We’ll dispatch a team as quickly as possible to address the issue.